Call centers always try to use their resources as efficiently as possible. Goals they strive for include, for example, handling a phone call quickly and achieving the highest possible conversion rate. Steam-connect and Salesdock have joined forces to ease the sales process for call centers.

Steam-connect is the platform to handle customer contact optimally. Anytime, anywhere and through any channel. Many call centers and contact centers use Steam-connect to handle contacts through channels such as phone, email, Social Media and Whatsapp for business in one screen. Salesdock provides an application for sales organizations. It allows organizations to offer and sell their portfolio of products, subscriptions and services to their end customers simply, reliably and digitally. The Salesdock application is suitable for all types of sales channels: at the door, at the counter, at the customer's table and on the phone.

Daniël Cools, CCO of Steam-connect: "Because we encounter Salesdock a lot with our customers in energy, telecom and sustainability sales, a link was a logical choice. We offer our clients the possibility, with Steam-connect, to handle their customer contact optimally. The link also makes the sales process faster and more effective."

Mark Hekkelman, CEO of Salesdock on the partnership: "The world of telephone sales has changed a lot in the last twelve months. From selling via voicelog to selling via digital signature. When our systems are linked together, this process goes much smoother. Is a customer on the phone interested in a quote? Then the data from Steam-connect is presented to Salesdock. As a result, a pre-filled quotation request is ready. This saves time, reduces the chance of typos and makes selling more fun."

Do you also want to optimize your telephone sales process? Then also choose the combination between Steam-connect and Salesdock and contact us.